FAQ

For Indian Customers

  1. What are Personalised bags?
    We offer a range of designs that can be personalised with logos/text. Simply choose from our carefully crafted bags and personalize them with your logo. Ideal for gifting or corporate/ marketing purposes.
  2. What’s the minimum quantity to personalise?
    The minimum order for personalising bags is 200 . Bags are sold in boxes of 50, so the minimum order has to be atleast 4 boxes.
  3. How can I place my order?
    It’s very simple!
    I. Create an account & login
    II. Browse through our range of bags that can be personalised
    III. Add your choice to the cart
    IV. Upload your logo
    V. Choose your logo colors
    VI. Preview your bag
    VII. Complete the payment formalities
    VIII. Receive order summary
    IX. Receive a bag mockup for pre-production approval from our team within 2 working days
    X. Approve your logo and bag
    XI. Receive your personalised bags within 21 days
  4. Do you have delivery charges?
    Bag prices are inclusive of GST and delivery charges within Indian metro cities (surface)
  5. Do you ship internationally?
    We cannot ship internationally. For international orders please contact sales@jutify.com and our export team will be happy to help you!
  6. How long will it take for my products to reach me?
    You can expect your bags within 21 days of placing your order.
  7. What are the modes of payment?
    • Net transfer by any national bank
    • RTGS/NEFT
    • Indian or international debit card
    • Indian or international credit card
  8. What are the accepted file formats for personalised printing and how do I send it to you?
    For the final printing of your personalised bags, we would require your logo in CDR or AI format. Once your order is complete, you will get an option to upload your file.
  9. Can I fully customize my Jute Bag order?
    Yes you can. The minimum quantity for complete customization is 1000 pc.
    You can contact : sales@jutify.com
  10. What are your Return & Refund Policies?
    Forcompletely personalized orders, we do not offer any returns or refunds .

For international customers

  1. What is the moq?
    The moq for export is 1000 pieces.
  2. What port do you ship from?
    The ocean port is Kolkata
    The airport is Kolkata
  3. What are your payment terms?
    40% advance and 60% TT after dispatch against documents Or 100% lc at sight.
  4. What are your shipping terms?
    We can offer FOB or CNF.
  5. What are your offer terms?
    Offers are valid for 2 weeks from offer date.